OUR TERMS

(A detailed copy of our Terms and Conditions of Business may be had on request)

Booking Procedure:

• Reservations may be made by Telephone, Fax, Email or via this Website.
• Email or the Website are the preferred methods, enabling retention of a hard-copy.
• We will respond to you and confirm your reservation, wherever feasible, by Email.
• The confirmation Email, once accepted by the client, constitutes our order, contract, and schedule.
• Reservations placed less than 24 hours before required journey time may not be possible.

Booking Information - The following is mandatory:

• Company or Personal Name to be billed.
• Name of Booker (person placing this booking).
• Order Number or Other Authorisation Number (if a client specifies this as a requirement, we will not accept the booking unless it is provided).
• Name of Main Passenger.
• Names or Number of other Passengers (if there is more than one person travelling we must know their names. If omitted we need to know the number of passengers and will assume the main passenger knows who they are).
• Main Passenger Contact Phone / Mobile No. (Essential that we have this for out of hour problems).
• Date of Pickup (Be careful to give correct date on West to East flights which may commence a day earlier).
• Time of Pickup.
• Pickup Location / Airport Terminal / Address. (For home addresses make sure it is current, has a post-code, and that it can be found on a map). Note: If multiple pickups are required, please specify preferred route order as this may affect the tariff charged.
• Flight No. (if airport pickup).
• Set-down Location / Airport Terminal / Address. (For home addresses make sure it is current, has a post-code, and that it can be found on a map). Note: If multiple set-downs are required, please specify preferred route order as this may affect the tariff charged.
• Card Payment? (enter ‘Y’ if payment by card in car—otherwise ignore).
• Other Information . (tell us about large amounts of baggage, or if you require an estate car, MPV or Minibus etc).
• Confirmation Email Address. (for us to respond).

Payment Terms

• Corporate Clients can set up an Account with us - contact us for details
• Invoices are normally processed weekly
• Payments can be made by Cheque, Card and BACS transfer.
• All Card Payments require a valid credit / debit card. Note that American Express Cards incur a 5% handling charge.
• Company Authorised Card Payments require that you advise us of the Cardholder detail, Card Number and the Expiry information before we accept reservations. We will hold this information in a secure facility.
• Our normal payment terms are 30 days net from Date of Invoice, unless we have a Client Contract or Service Agreement stating the contrary.
• In terms of the Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payments of Commercial Debts Regulations 2002, we reserve the statutory right to charge interest at the prevailing Bank of England Reference Rate on all outstanding invoices which are persistently overdue. To simplify matters, Interest may be applied to all invoices which are older than 6o days from Invoice Date.

General Carriage

The company undertakes to provide service as agreed, but cannot be held liable for circumstances beyond it's control which may prevent it from doing so, such as client or traveller decisions, flight changes, road traffic congestion, security operations, hazardous weather conditions etc.

Should you require us to act in a specific manner on your behalf where problems arise with out of hours pick ups or flight schedules, we shall be pleased to determine agreed procedures and charges which are specifically tailored to your needs.
Smoking is not permitted in the company's vehicles at any time.

The company reserves the right to refuse service to anyone whose behaviour it considers to be inappropriate and / or of a threatening nature and / or to persons who are under the influence of alcohol or drugs. Under such circumstances no monies will be refunded. Any fouling of the vehicle interior will be charged at a flat fee of £100.

The above does not affect your statutory rights.