We will collect you from home or office and convey you to the Airport, Sea Port, Travel Gateway or Business Destination of your choice. Similarly, we will meet you at the designated point of arrival and undertake the return journey. If instructed will also wait until you have completed your business before returning.
Our drivers will identify themselves to you with a “Meet and Greet” notice board (displaying your company name and logo). At Airports they will normally be prominently stationed when you exit Passport Control into the Arrivals Hall.
All drivers carry a cell-phone for safety and to ensure that they can be contacted in the event of an emergency or changes to the schedule. They are instructed to make contact with arriving passengers by text (if a mobile phone number is provided). Business travellers should always ensure that their cell-phones (mobiles) are switched-on once they are in the terminal building.
For incoming flights, our drivers will be at the Airport Terminal in accordance with the Airline’s scheduled arrival time. Years of experience show that Airport Information Services and Displays are regularly unreliable (a reason why so many airports publish disclaimers regarding their information systems). Occasionally this may affect the actual timing of collections and travellers may complete disembarkation and exit formalities either earlier or later than the expected time. All travellers are urged to remain in the Arrivals Hall, preferably close to the terminal “Information Desk” or official “Meeting Point” until contact with our driver or company office has been made.
Where a traveller is delayed due to Immigration, Baggage Handling / Loss, or Customs, we will always attempt to ascertain if there is a problem and to locate the individual(s) concerned by all means available, including official enquiries, phone and paging messages.
Travellers aware of an impending delay at any point during transit are encouraged to call our office or nominated driver (if known) as soon as possible.
We will not leave the terminal until we have, to the best of our ability, clearly ascertained that the traveller is not present, or until the client company has authorised the additional costs or advised us to abandon the pick-up.